Superstore (TV series)

Superstore is an American sitcom television series that aired on NBC from November 30, 2015, to March 25, 2021.[4] The series was created and produced by Justin Spitzer.[5][6] Starring America Ferrera and Ben Feldman (who both also serve as executive producers), Superstore follows a group of employees working at Cloud 9, a fictional big-box chain store in St. Louis, Missouri. The ensemble cast includes Lauren Ash, Colton Dunn, Nico Santos, Nichole Sakura, Mark McKinney, and Kaliko Kauahi. A Spanish-language adaptation, titled Supertitlán, debuted on the Mexican television network Azteca 7 on 30 May 2022.[7][8][9]

Superstore
Genre
Created byJustin Spitzer
Starring
Theme music composerJesse Novak
ComposerMateo Messina
Country of originUnited States
Original languageEnglish
No. of seasons6
No. of episodes113 (list of episodes)
Production
Executive producers
  • Justin Spitzer
  • Ruben Fleischer
  • David Bernad
  • Gabe Miller
  • Jonathan Green
  • Jackie Clarke
  • America Ferrera (seasons 5–6)
Producers
Production locations
Cinematography
  • Damián Acevedo
  • Jay Hunter
Editors
  • Mark Sadlek
  • Steven Lang
  • James Renfroe
  • Richie Edelson
Camera setupSingle-camera[3]
Running time22 minutes
Production companies
Release
Original networkNBC
Picture formatHDTV 1080i
Original releaseNovember 30, 2015 (2015-11-30) –
March 25, 2021 (2021-03-25)
Related
Supertitlán

As of May 2023, Superstore is streaming on Hulu, Peacock and ITVX.

Cast and characters
Main article: List of Superstore characters

Main
Cast Character Background
America Ferrera Amelia 'Amy' Sosa[lower-alpha 1] A Honduran-American Cloud 9 employee who worked as an associate, floor supervisor, and assistant manager before being promoted to store manager. Amy always wears a different name tag because she does not like strangers using her real name. In the second episode of season 6, Amy leaves the store for a corporate position at Cloud 9, but returns for the final three episodes.[10]
Ben Feldman Jonah Simms A Cloud 9 sales associate. A college student who later dropped out of business school, Jonah originally struggles with having a customer service job, something he hides from his upper middle class family. He and Mateo were both hired in the series' pilot episode by Dina.
Lauren Ash Dina Fox Cloud 9's intense and no-nonsense assistant store manager. She has worked for Cloud 9 for over 10 years and has a very forthright demeanor. She is a strict vegan which is temporarily compromised in S3:E9 "Golden Globes Party" to show her dedication to friendship and shares her apartment with a large collection of birds whom she calls her babies.
Nico Santos Mateo Fernando Aquino Liwanag A Cloud 9 associate. After finding out that he has unknowingly been living as an undocumented immigrant, he tries to keep his status a secret, but he is arrested by ICE at the end of season four. Later he is hired in the opticians in the superstore itself then is swapped to an assistant to the manager, the only job he can be hired for without corporate becoming involved. He is gay and was romantically involved with district manager Jeff, and later with Amy's brother Eric. In season 6, he and Eric get engaged and in a flash-forward at the end of the last episode they are seen showing off their wedding rings.
Colton Dunn Garrett McNeil A sarcastic and indifferent Cloud 9 associate who is a wheelchair user. He is also the in-store announcer, in which capacity he often offers his acerbic commentary and dry humor. He and Dina are dating by the end of season 6 following an on/off relationship throughout the series.
Nichole Sakura Cheyenne Thompson (or Taylor[11]) née Lee A Cloud 9 associate later promoted to floor supervisor in the sixth season. She is a pregnant high school student at the start of the series. She gave birth to her daughter, Harmonica, in the store in the first-season finale, and married her boyfriend Bilbo "Bo" Thompson during the second season.
Mark McKinney Glenn Sturgis Cloud 9's constantly positive store manager until late in season 4, when he steps down and becomes an associate (and later floor supervisor) to spend more time with his family. After Amy leaves in season 6, however, he becomes manager again. Glenn is a devout Christian and was previously a foster father to many children. He has a biological daughter of his own in season 4.
Kaliko Kauahi Sandra Kaluiokalani

(season 5–6; recurring season 1–4),[12]

 A meek Native Hawaiian Cloud 9 employee who has trouble standing up for herself. In season 5, she marries Jerry, and the pair later adopt Glenn's 17-year-old former foster son Tony as their son.

Recurring
Cast Character Background
Johnny Pemberton Bilbo "Bo" Derek Thompson An immature aspiring rapper who is Cheyenne's husband and Harmonica's father. He worked briefly at Cloud 9.
Jon Miyahara Brett Kobashigawa A Cloud 9 employee known for his silent demeanor. He is presumed to be dead after being caught in a tornado at the end of season 2, but is later revealed to have simply gotten in his car and driven home safely. He only speaks once throughout the show, when he curses upon seeing the approaching tornado.[12]
Sean Whalen Salvatore "Sal" Kazlauskas (Season 1) A Cloud 9 employee known for being creepily obsessed with both women and children like a pervert. His deceased body is found in the walls of the store early in season 3.
Josh Lawson Tate Staskiewicz (season 1–3) A Cloud 9 pharmacist who is often rude, sarcastic, full of himself and later found out to have questionable ethics
Irene White Carol Malloon

(season 2–6, guest season 1)

 A vindictive Cloud 9 employee who has a rivalry with Sandra, whom she accuses of stealing her boyfriend, Jerry. She turns to the practice of Buddhism in season 5, spending time in meditation, but it is revealed to simply be a front, and she attempts to sabotage Sandra and Jerry's wedding, resulting in her suspension from Cloud 9. The day of her return to work, she is electrocuted while fixing the cleaning robot, and spends season 6 attempting to sue Cloud 9 which ultimately fails.
Linda Porter Myrtle Vartanian

(season 1–4, guest season 5)

 Cloud 9's longest-serving employee (30 years). Her tenure has made her the highest-paid sales associate, despite her constant confusion and forgetfulness. She was fired but later returned (in holograph form) as Cloud 9's mascot in a ploy by Jeff to be forgiven by Cloud 9's employees, especially Mateo, after betraying them at the end of season 3. After Amy becomes the store manager, she rehires Myrtle as her assistant. Porter died from cancer on September 25, 2019. Her final television appearance was on the season 5 episode "Curbside Pickup". Her death is written into the show.
Isabella Day Emma Dubanowski

(season 2, guest season 1, 3–6)

 Amy's daughter with her ex-husband Adam. Amy constantly tries to win her affection, giving her and her friends plenty of space to hang out, even becoming upset over her spending time with her father.
Ryan Gaul Adam Dubanowski

(season 2, guest season 1, 3–4)

 Amy's estranged husband and Emma's father. Adam and Amy were high school sweethearts, got married at 19 upon learning that Amy was pregnant, and had Emma thereafter. He is an entrepreneur who has had several unsuccessful ventures, and even works at the store as a seasonal employee in season 2. Amy and Adam soon divorce, and Adam moves on. Later, Amy and Adam meet again, sleep together, and Amy ends up pregnant with their second child.
Jon Barinholtz Marcus White A dim-witted, often fired/rehired Cloud 9 employee. Following a mishap with a meat slicer in the Cloud 9 deli, he was promoted (without a pay increase) to warehouse supervisor on the condition that he would not sue the store. It is later discovered that, due to a misplaced decimal in the payroll system, Marcus has been making almost $90 an hour.
Michael Bunin Jeff Sutton

(season 2–6)

 Originally the district manager who oversaw the St. Louis Cloud 9, among others. He is revealed to be gay and had a romantic relationship with Mateo. After the secret relationship became public, Jeff resigned to continue dating Mateo. Late in season 3, however, Jeff betrays the St. Louis store employees and is rehired to manage the Chicago district. It was revealed he had been dumped by Mateo again in season 4. In mid-Season 6, he had been rehired as DM.
Kelly Schumann Justine Sikowicz (season 2–6) A Cloud 9 employee. At times she pretends to be an alcoholic or promiscuous in order to seem more interesting to her coworkers who often find her dull and annoying and see through her lies. According to Glenn, she is 40 years old and lives alone in a studio apartment.
Danny Gura Elias Glenn's brother in law and a Cloud 9 employee who is frequently seen in the background. In the final episode, it is revealed he is the source of the recurring severed feet found in the store.
Carla Renata Janet Woods

(season 2–6)

 A floor worker at Cloud 9; a single mother, she struggles with finances.
Chris Grace Jerry

(season 2–6)

 Sandra's boyfriend and eventual husband who briefly dated Carol. He was hit by a mailbox and sent into a coma in the same tornado that destroyed Cloud 9 at the end of season 2, but eventually recovered.
George Salazar Eric Sosa Amy's brother and Mateo's boyfriend.
Steve Agee Isaac

(season 2–6)

 An often rude Cloud 9 associate. He first appears as a seasonal worker in season 2, but is later shown to be a full-time employee. In his first appearance, it is found out by Jonah that Isaac is a crystal meth user.
Kelly Stables Kelly Watson

(season 3–4, guest season 5–6)

 A divorcee who begins working at Cloud 9 in season 3, where she eventually starts a relationship with Jonah. After Jonah's love for Amy becomes publicly known, Kelly transfers to the Fenton Cloud 9 store.
Kerri Kenney-Silver Jerusha Sturgis

(season 3–6)

 Glenn's wife who is skilled in textiles. She is mentioned often in the first two seasons but does not appear until season 3.
Jennifer Irwin Laurie Neustadt

(season 3, guest season 4)

 The new district manager with a cocaine problem who takes over after Jeff resigns in season 3.
Vladimir Caamaño Alex

(season 3)

 An easygoing Dominican man who works for Cloud 9's beverage vendor. Amy briefly dates him until her pregnancy is inadvertently revealed to Alex by Bo.
Baron Vaughn Ken

(season 3, guest season 5–6)

 The store's incompetent security guard.
Amir M. Korangy Sayid

(season 4–6)

 A Cloud 9 employee who is a Syrian refugee.
Justina Machado Maya

(season 5)

 The new district manager who replaced Laurie.
Jee Young Han Kira Moon

(season 5–6)

 Zephra CEO.
Rory Scovel Dr. Brian Patterson

(season 5–6)

 Dina's boyfriend who is a veterinarian - they later break up in season 6 when Dina chooses Garrett.
Franchesca Ramsey Nia

(season 6)

 An employee hired in the first episode of season 6.
Maria Thayer Hannah

(season 6)

 Carol's lawyer and Jonah's brief love interest.
Benjamin Norris Tony

(season 6, guest season 5)

 Glenn's teenage ex-foster son who is adopted by Sandra and Jerry upon Glenn's insistence. He becomes a floor worker in the sixth-season episode "Ground Rules" and, while good at his job, disrespects Glenn and Cheyenne. Though Glenn insisted on the adoption he and Sandra and Jerry develop a close bond and relationship.
Selisha Shertick Sarah (season 1-6) A Cloud 9 employee.

Notable guest stars

Episodes
Main article: List of Superstore episodes
SeasonEpisodesOriginally aired
First airedLast aired
111November 30, 2015 (2015-11-30)February 22, 2016 (2016-02-22)
222August 19, 2016 (2016-08-19)May 4, 2017 (2017-05-04)
322September 28, 2017 (2017-09-28)May 3, 2018 (2018-05-03)
422October 4, 2018 (2018-10-04)May 16, 2019 (2019-05-16)
521September 26, 2019 (2019-09-26)April 23, 2020 (2020-04-23)
615October 29, 2020 (2020-10-29)March 25, 2021 (2021-03-25)

Production

Development and filming

The series was one of three pilots picked up by NBC on January 14, 2015.[14] The series was the first project for Ruben Fleischer's newly-formed company The District as part of a two-year deal with Universal, as he directed the pilot episode.[15] Superstore was officially picked up as a series on May 7, 2015, by NBC.[16] The first season consisted of eleven episodes, after the episode order was reduced from thirteen on October 19, 2015.[17] NBC announced on November 2, 2015, that the series would premiere on Monday, January 4, 2016, but before the premiere it would air two back-to-back episodes on November 30, 2015, following The Voice.[18]

On February 23, 2016, the series was renewed for a second season by NBC.[19] On May 15, 2016, NBC announced that the series would lead off its Thursday night primetime programming in the 2016–17 season. The second season premiered on September 22, 2016,[20] with a 22-episode order that was announced on September 23, 2016. The season concluded on May 4, 2017.[21] A special Olympics-themed episode aired on August 19, 2016, during the network's coverage of the 2016 Rio Summer Olympics.[22][23] On February 21, 2018, NBC renewed the series for a 22-episode fourth season, which premiered on October 4, 2018.[24][25] On March 4, 2019, NBC renewed the series for a fifth season,[26] which premiered on September 26, 2019.[27] On February 11, 2020, the series was renewed for a sixth season.[28] In March 2020, production on the show was shut down due to the COVID-19 pandemic, which resulted in the fifth season having 21 episodes instead of the originally-planned 22.[29] The sixth season began filming on September 8, 2020.[30] The season premiered on October 29, 2020.[31] In December 2020, NBC announced that the sixth season would be its last. Production on the final season was completed on February 28, 2021.[32] The series finale aired on March 25, 2021.[33]

Casting

It was announced on February 20, 2015, that Lauren Ash had been cast as a series regular, and would be playing Dina, the store's assistant manager.[34] On March 2, 2015, Deadline reported that Superstore had added three other cast members: Colton Dunn, Mark McKinney and Nico Santos. The website reported that Dunn would be playing Garrett, the often-sarcastic narrator of the piece, McKinney would be playing Glenn, the intense store manager, and Santos would be playing Mateo, another new employee and a brown-noser from an impoverished background.[35] On March 12, 2015, Nichole Sakura was announced to have joined the show as Cheyenne, a pregnant teenage employee.[36][37]

Deadline announced on March 13, 2015, that Ben Feldman had landed the male lead in Superstore, as Jonah, a new employee in the superstore Cloud 9.[38] Three days later, TVLine announced on March 16, 2015, that America Ferrera had landed the female lead as the floor supervisor Amy in the Cloud 9 store. It was also reported that Ferrera was also a producer for the show.[39]

On May 22, 2019, NBC announced that recurring cast member Kaliko Kauahi who portrays Cloud 9 worker Sandra has been upped to a series regular for the fifth season.[12]

America Ferrera's departure

After NBC had initially announced the sixth season renewal of the series, the network revealed on February 28, 2020, that series star America Ferrera, would be departing the series at the end of the fifth season citing a desire to work on new projects and to spend more time with her family.[40]

After production of the fifth season was cut short by one episode due to the COVID-19 pandemic, Ferrera noted her departure from the show might be delayed into season 6 in order to give her character's arc a proper closure.[41][42] Ultimately, Ferrera was in the first two episodes of the sixth season as well as the final three episodes.[43]

Crossovers

Different Cloud 9 store locations have appeared in other series produced by NBCUniversal Television, including Hulu's The Mindy Project,[44] NBC's Good Girls[45] and I Feel Bad.[46]

Cloud 9 Superstore
Cloud 9 Superstore Logo
Cloud 9 Superstore logo

The Cloud 9 Superstore is a fictional big box store. In addition to typical American everyday products, Cloud 9 sells guns[47] and liquor,[48] and has a pharmacy.[47] Cloud 9 has its own credit union for its employees, in addition to a photo studio.[49] The spokesman for Cloud 9 was Daniel Hertzler (as Kyle the Cloud 9 Cloud), until he was arrested and charged with cannibalism.[50][51]

The corporation, which is based in Chicago, Illinois, does not offer paid maternity leave,[52] health insurance, or paid overtime to its employees.[53] Under Cloud 9 policy, employees may take one bathroom break per shift, and are allotted 15 minutes for lunch.[54]

In an effort to control what is happening in the individual stores, all locks and lights,[48] as well as temperature control and music,[55] are controlled from the corporate office. In 2017, Cloud 9 changed its store brand from Halo to Super Cloud. Cloud 9 also has its own magazine called Stratus.[56]

The main characters for the show work at store 1217, the "Ozark Highlands" store, which is located in St. Louis, Missouri, on Ozark Highlands Road.[53] The store fell under Jeff Sutin, who was district manager from 2006 to 2018, and then again from late 2020[57] (formerly Laurie Neustadt in 2018 and Maya from 2019 to 2020).[53] The store was destroyed by a tornado during the season 2 finale,[58] and reopened during the season 3 premiere.[59] Other area locations include Kirkwood,[53] Fenton, Easton,[60] and Bel-Ridge.[61] Additionally, there are locations mentioned in Austin, Texas,[62][63] and in Detroit, Michigan.[64] Cloud 9 has locations in multiple countries, with stores in Beijing, Mumbai, Paris, Vancouver, Taipei, and Mexico City.[65]

The pilot was shot at a redressed Kmart in Burbank, California[66][67] (with Kmart signage visible throughout the episode), but the rest of the series was shot on sets constructed on two soundstages.[68]

Reception

Ratings

The series debuted as a "preview" on November 30, 2015, following an episode of The Voice with seven million viewers, making it the second highest new comedy behind Life in Pieces.[69] The series then moved to its regular Monday at 8:00 pm timeslot on January 4, 2016, with more than six million viewers making the highest rated NBC comedy that did not have The Voice as a lead-in since The Michael J. Fox Show back in September 2013.[4][70]

Season Time slot (ET/PT) Episodes Season premiere Season finale TV season Rank Viewers
(in millions)
Date Viewers
(in millions)		 Date Viewers
(in millions)
1 Monday 8:00 pm[lower-alpha 2] 11 November 30, 2015 7.21[69] February 22, 2016 4.68[71] 2015–16 #66 6.58[72]
2 Thursday 8:00 pm 22 September 22, 2016 5.45[73] May 4, 2017 2.91[74] 2016–17 #91 4.81[75]
3 22 September 28, 2017 4.60[76] May 3, 2018 2.97[77] 2017–18 #102 4.87[78]
4 22 October 4, 2018 3.16[79] May 16, 2019 1.95[80] 2018–19 #113 4.19[81]
5 21 September 26, 2019 2.86[82] April 23, 2020 3.01[83] 2019–20 #87 3.82[84]
6 Thursday 8:00 pm
(1–4, 11, 13–14)
Thursday 8:30 pm
(5–10, 12, 15)		 15 October 29, 2020 2.80[85] March 25, 2021 2.41[86] 2020–21 #100 3.05[87]

Critical reception
Critical response of Superstore
SeasonRotten Tomatoes
166%
2100%
3100%
4100%
5100%
694%

On Metacritic, the first season has a score of 58 out of 100, indicating "mixed or average reviews" based on reviews from 21 critics.[88] On Rotten Tomatoes, the first season has a 66% rating, based on reviews from 35 critics, with an average rating of 5.00/10. The site's consensus is: "Superstore's talented cast and obvious potential are slightly overshadowed by a tonally jumbled presentation and thin, formulaic writing."[89]

As the first season went along, reviews started to become more positive. Following the finale "Labor", the Los Angeles Times called it one of TV's best new comedies."[90] Pilot Viruet of The A.V. Club wrote that the "first season ... got better and more confident as it moved on", and that the first-season finale "is a nice little cap to a nice little sitcom that could’ve used a little more attention."[91] After the series aired its Olympics special, Variety wrote that the show was "a funny, pointed and essential workplace comedy", and that "there are no weak links in [the] ensemble".[92]

The second season was lauded by critics and has a 100% approval rating on Rotten Tomatoes, based on reviews from seven critics.[93] The third season has 100% approval rating on Rotten Tomatoes based on reviews from 11 critics. The site's consensus reads, "Superstore graduates from the clearance section of network comedies to stake its claim as one of the most lovable ensembles on television, fleshing out its charming cast while expertly teasing out its central romance."[94] The fourth season received critical acclaim with critics saying "Superstore remains a furtively fearless riot in its comedic approach to heavy, timely issues." with a score of 100% on Rotten Tomatoes based on 15 reviews.[95] The fifth season received critical acclaim with a score of 100% on Rotten Tomatoes based on nine reviews.[96] The sixth season has received positive reviews with a score of 92% on Rotten Tomatoes based on 13 reviews.[97]

Accolades
Year Award Category Nominee(s) Result Ref.
2016 Imagen Awards Best Actress – Television America Ferrera Nominated [98]
2017 Casting Society of America Outstanding Achievement in Casting – Television Pilot and First Season – Comedy Susie Farris, Collin Daniel, Brett Greenstein, Sherie Hernandez, Melanie Crescenz Nominated
Gracie Awards Actress in a Leading Role – Comedy or Musical America Ferrera Won [99]
Golden Nymph Awards TV series Comedy Superstore Nominated [100]
Best Actress – Comedy America Ferrera Nominated
Imagen Awards Best Primetime Television Program – Comedy Superstore Nominated [101]
2018 Golden Reel Award Outstanding Achievement in Sound Editing – Sound Effects, Foley, Music, Dialogue and ADR for Live Action Broadcast Media Under 30 Minutes Christopher B. Reeves, Gabrielle Gilbert Reeves, David Mann, Jason Tregoe Newman, Bryant J. Fuhrmann, Joseph T. Sabella, Jesi Ruppel and Gary Marullo Won
GLAAD Media Award Outstanding Comedy Series Superstore Nominated
Teen Choice Awards Choice Comedy TV Actress America Ferrera Nominated [102]
Critics' Choice Television Award Best Supporting Actor in a Comedy Series Nico Santos Nominated [103]
2019 Nominated
2020 GLAAD Media Awards Outstanding Comedy Series Superstore Nominated
2021 Nominated [104]
TCA Awards Outstanding Achievement in Comedy Nominated [105]
Hollywood Critics Association TV Awards Best Broadcast Network Series, Comedy Nominated [106][107]
Best Supporting Actor in a Broadcast Network or Cable Series, Comedy Nico Santos Won
Best Supporting Actress in a Broadcast Network or Cable Series, Comedy Lauren Ash Nominated

Cancelled spin-off

In December 2020, it was reported that a spin-off, titled Bo & Cheyenne and starring Johnny Pemberton and Nichole Sakura, was in early development at NBC. The series was to be a co-production between Spitzer Holding Company, The District, and Universal Television, with Bridget Kyle and Vicky Luu as writers.[108] On March 25, 2021, following Superstore's series finale, the showrunners stated that they did not factor the potential spin-off into the episode because its development was still in early stages.[109] The following day Kyle said in an interview that the project appeared dead, stating, "Unfortunately, yesterday, NBC notified us that they're not going forward with the Superstore spin-off."[110]

Spanish-language adaptation

In February 2021, it was reported that a Spanish-language adaptation, titled Supertitlán, was in development.[9] Filming took place from July to November 2021.[111][112] On November 1, 2021, the main cast was announced.[113][114] The series premiered on May 30, 2022.[7][8] The first season consists of 48 episodes.[115]

Home media
Season Release date
Region 1 DVD Region 2 DVD Region 4 DVD
1 August 23, 2016[116] January 25, 2019[117] September 5, 2018[118]
2 July 4, 2017[119] March 29, 2019[120] September 5, 2018[121]
3 September 4, 2018[122] TBA July 3, 2019[123]
4 TBA TBA March 4, 2020[124]
5 TBA TBA March 3, 2021[125]
6 TBA TBA TBA
Complete Series July 25, 2023[126] TBA TBA

Notes
  1. Credited as a series regular up until episode 2 of the sixth season. Ferrera returned in the last three episodes in a "special guest starring" role.
  2. The premiere episode aired outside of its regular time at Monday 10:00 pm. The third episode aired at Monday 9:00 pm.

See also
  • Trollied, a similar British series developed and broadcast some years earlier, which may have been an inspiration for the series.
  • Chuck (TV series), a comedy spy series set in a fictional big box appliance store.

References
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  11. In S6.E13 Glenn introduces her to Lowell Anderson (the son of the founder of the Cloud 9 chain) as Cheyenne Taylor Lee.
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