Higher Education Loan Authority of the State of Missouri

The Higher Education Loan Authority of the State of Missouri, aka the Missouri Higher Education Loan Authority or MOHELA, is one of the largest holders and servicers of student loans in the United States. Its headquarters are in St. Louis, Missouri.

Higher Education Loan Authority of the State of Missouri
Agency overview
Formed1981 (1981)
JurisdictionState government of Missouri
HeadquartersChesterfield, Missouri, U.S.
Employees625 (2013)
Websitewww.mohela.com

MOHELA is among the ten largest student loan servicers.

Created in 1981 as a quasi-governmental entity, MOHELA participated in the Federal Family Education Loan Program (FFELP) for nearly three decades.

Controversies

Several complaints from borrowers have been made about loan-handling during and after the switch to MOHELA, with their complaining of charges for late payments due to delayed processing of those made to the Department of Education before the transfer, suspension of auto-payment programs, increased payment amounts, lengthened estimated repayment-dates, changes to the borrower's selected repayment plan, unwanted forbearances and deferments, failure to process forms, and applied or capitalized interest.[1][2]

MOHELA does not provide a means for borrowers to contact the agency via email or chat, and neither does it have any public social media outlets; the only means for communication are a single telephone number and a postal address.[3]

MOHELA has a 1.01 star rating from the Better Business Bureau.[4]

Whether the state of Missouri can sue on behalf of MOHELA, which itself declined to get involved in the lawsuit, to block US President Biden's student loan forgiveness executive order is one of the main issues in the Supreme Court case on the matter.[5][6]

Types of student loans owned and serviced by MOHELA

These include:

See funding of higher education in the United States for general information on the topic.

References
  1. Deckelmann, Selena (February 23, 2012). "Student Loan Sharks: Mohela is shady (but the CSR I talked to was really nice)". Chesnok. Retrieved July 9, 2021.{{cite web}}: CS1 maint: url-status (link)
  2. Rasberry, Shannon (May 3, 2012). "Federal Student Loan Servicer Transition Leaves Borrowers Lost in the Shuffle". Student Loans Blog. Archived from the original on December 13, 2012. Retrieved November 29, 2012.
  3. "Contact MOHELA". Gethuman.com. Retrieved December 6, 2022.
  4. "MOHELA". Better Business Bureau. Retrieved December 6, 2022.
  5. Sheffey, Ayelet. "A student-loan company that took over public servants' accounts is involved in one of the first major lawsuits against Biden's debt cancellation". Business Insider. Retrieved December 6, 2022.
  6. "Missouri's student loan corporation could help doom Biden's debt relief plan". NBC News. Retrieved May 5, 2023.
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