Student Borrower Protection Center

The SBPC worked with the Student Debt Crisis Center, the Center for Responsible Lending, and the National Consumer Law Center to advocate for improvements to the income driven repayment plan system(IDR).[11][12] The suggested improvements include retroactively counting time spent in the plan towards forgiveness, for relief to be granted automatically, and for the program to apply to all federal student loans.[12][13] On April 19, 2022, Secretary of Education Miguel Cardona announced a new initiative modeled on this proposal, promising “[m]ore than 3.6 million borrowers will also receive at least three years of additional credit toward IDR forgiveness.”[14]

In 2018, the group joined the American Federation of Teachers to launch an investigation into the failure of the Public Service Loan Forgiveness (PSLF) program.[15] Over the course of three years, SBPC supported litigation by teachers and uncovered evidence of government mismanagement and industry abuses across the student loan system, including evidence that PSLF systematically failed to deliver debt relief to members of the military, as reported by Leslie Stahl on 60 Minutes.[16] In October 2021, the Biden Administration announced an overhaul of the embattled program, promising immediate debt cancellation to tens of thousands of public service workers and additional credit towards loan forgiveness for over half a million borrowers.[17][18]

In 2022, the group released data regarding the PSLF program stating that 9 million public servants are eligible for the loan forgiveness program, however, only 15% have filed paperwork related to the relief program and only 2% have received said relief.[19][20] The group has also partnered with a coalition of labor unions representing public sector employees to raise awareness and enrollment in the PSLF.[19]

At the beginning of the COVID-19 pandemic, the SBPC was a proponent for blanket relief for student loan borrowers, arguing that “lenders should immediately and automatically implement payment relief measures and protections against late fees, damaged credit, and other negative consequences for all delinquent borrowers across their entire loan portfolios.”[21] From 2020 to 2022, the SBPC issued multiple letters to President Biden, co-signed by hundreds of organizations, calling on the President to extend the pause on student loan payments that is currently set to expire August 31, 2022.[22][23][24][25] The organizations advocate for the President to extend the pause until he follows through on his campaign promise to cancel student debt for all borrowers.[26][24][22]

In 2020, SBPC launched an investigation into a practice the group calls “educational redlining,” identifying cases where banks and financial firms charge people who attend Historically Black Colleges and Universities more money for student loans and other financial products compared to people who attend majority-white colleges.[27]  This investigation spurred the Senate Banking Committee to launch a probe into the practice.[28] In 2021, the group joined NAACP Legal Defense Fund to enter into an agreement with Upstart Holdings, a company identified in the group’s 2020 investigation.[29] The settlement subjects Upstart’s lending business to independent monitoring by civil rights law firm Relman Colfax.[29]

In 2020, the group filed a complaint with the Federal Trade Commission accusing income-share agreement servicer (ISA) Vemo Education of engaging in deceptive marketing practices.[30] Vemo was servicer of the now-suspended Purdue University Back a Boiler ISA program. The SBPC was critical of the Back a Boiler program, sending a letter to the Department of Education and the CFPB accusing the university of violating the Higher Education Act.[31][32]