How to Contact Apple About Charges

Co-authored by wikiHow Staff

Last Updated: April 2, 2019 Tested

This wikiHow teaches you how to submit a contact form to the iTunes Store support team about any issues regarding billing, purchases, cards or payment codes. You can fill out and submit the form in any desktop or mobile web browser.

Steps

1
Open the iTunes Support contact form in your internet browser. Type https://www.apple.com/emea/support/itunes/contact.html into the address bar, and press ↵ Enter or ⏎ Return on your keyboard.
- You can use this form to get assistance with account and billing, code redemption, or purchase questions.
2
Select a topic for your message. Click the "Select your help topic" drop-down, and select a topic for your message inquiry.

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3
Fill out your personal information on the form. You'll need to provide your name, Apple ID, and email address here.
4
Select your iTunes Store/App Store country or region. Click the country drop-down, and select the country or region you're using when you're making purchases on the iTunes and App stores.
5
Enter your order number for the order you're contacting about. This will help the support team easily find and view your order in question.
- If you're not sure how to find your order number, click the How do I find this? link below the Order Number box.
6
Describe your issue in the message box under "Details about the issue." Make sure to explain your issue with clarity and detail, and include any error messages you got in the iTunes or App Store.
7
Click the Submit button. This is a blue button at the bottom of the contact form. It will submit your message to the iTunes support team.
- You'll receive a response by email as soon as your message is processed.