How to Contact Xbox Live

Last Updated: October 25, 2022 Tested

If you are experiencing problems with Xbox Live, or have an inquiry about your Xbox Live service, you can contact Xbox Live directly to receive additional support or to speak with a live representative. Follow the steps outlined in this article to learn how to contact Xbox Live.

Things You Should Know

Visit Xbox’s “Contact Us” page and follow the prompts to report your issues. Select a representative contact method like live chat or telephone.
Alternatively, call Xbox Support at 1-800-469-9269 and wait to speak to a representative (the average wait time is about 23 minutes).
Browse the Xbox Support Forum for posts and information about your issue from other users and Xbox representatives.

Method 1

Method 1 of 3:

Using the Official Xbox Method

1
Go to the Xbox “Contact Us” home page at http://support.xbox.com/en-US/contact-us.
2
Click on the category that best describes your inquiry or concern about Xbox Live. You will have the option to choose from “Xbox 360,” “My account,” and “Billing.” For example, if you want to cancel your Xbox Live membership, click on “My Account.”^{[1]
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3
Navigate to the “Xbox Live” section.
4
Click on the link that best describes the nature of your Xbox Live issue. For example, if you are experiencing network issues with Xbox Live, click on “Networking.” The landing page will refresh and provide you with a number of different contact methods.
5
Click on the contact method you want to use for consulting with a representative from Xbox Live. Common contact methods include live chat, support forums, Twitter support, and telephone.
6
Follow the on-screen prompts to connect with an Xbox Live representative. For example, if you chose to chat with a representative, you will be required to sign in with your Microsoft username and password, whereas if you chose the Twitter option, you will be redirected to the official Twitter page for Xbox Support.

Method 2

Method 2 of 3:

Calling Xbox by Telephone

1
Call Xbox Support at 1-800-469-9269. The Xbox contact center is open between Monday and Friday from 9 a.m. to 5 p.m. EST.
2
Wait for Xbox to provide you with prompts, then dial the number “0” six times in a row.
3
Wait on the line for an Xbox representative to answer your call. In most cases, it will take an average of 23 minutes for your call to be answered^{[2]
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Method 3

Method 3 of 3:

Using the Xbox Support Forum

1
Go to the Xbox Forums home page.
2
Click on “Xbox Support Forum.”
3
Click on the sub-group that best describes the nature of your issue. The two categories you may choose from are “Networking Hardware Information” and “Xbox 360 Support.”
4
Browse through and click on the forum conversation that best fits your inquiry. For example, if you are having problems connecting to Xbox Live from your console, click on “Connecting to Xbox Live for information on troubleshooting and resolving your Xbox Live issue.”
- If there are no categories that fit the nature of your inquiry, you may post a new question or message to the forum after signing into your Microsoft account. A Xbox support representative or other Xbox Live user will then respond to your message shortly.

Community Q&A

Question

My son's Xbox 360 power supply went out. How do I find a new plug?

Community Answer

You have to install a new one, which you can buy from Amazon. You also can buy a used Xbox 360 from a gaming store such as GameStop.
Question

What do I do if I scratched off the gift card number on my Xbox gift card and I have the receipt with the card number on it?

Community Answer

Depending on where you bought it from, you can probably get a refund. As it was stated in a different answer, Xbox themselves cannot give refunds, but you can get one if you bought it from a store.
Question

I have had payments come out of my bank for approximately 130 for add-ons from my brother's Xbox which I didn't approve. What do I do?

Community Answer

Unfortunately, you are unable to get refunds from Xbox. The best thing you can do is prevent it from happening again or disconnect your card until you need to use it.

Warnings

At this time, Twitter is the only social media platform on which you can contact Xbox support. Although Xbox has an official Facebook profile, you will not have the ability to contact Xbox or send them a message using Facebook.

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