How to Contact CNN

Last Updated: April 26, 2022 References

CNN is an American basic cable and satellite television network that is owned by Turner Broadcasting System, which is a division of Time Warner. It also has international bureaus. CNN is a 24-hour cable news channel that has existed since 1980. Whether you want to provide feedback or submit a news tip to CNN, there are many different ways to contact CNN. You can use one of CNN's feedback forms, use social media, or call and leave a message. You might even want to try multiple contact techniques to ensure that CNN will notice your message.

Method 1

Method 1 of 3:

Using Phone Numbers and Addresses

1
Call CNN at 1 (404) 827-1500. This number is for CNN customer service. If you hunt around, you can find direct phone numbers for various CNN bureaus and programs, although keep in mind that CNN doesn't encourage this kind of contact.
- The CNN corporate office phone number is 404-827-1700 or you can fax them at 404-827-2600.
- The customer service number for CNN’s Washington D.C. bureau is 202-898-7900.^{[1]
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- Other customer service numbers for CNN in Atlanta are 404-878-2276 and the fax number is 404-827-1995.
2
Write to the main CNN offices. The main headquarters of CNN is located in Atlanta, Georgia, and you can contact CNN customer service by sending a letter to this office.
- If you decide to write to CNN, then make sure that you include a return address and/or any other contact method you prefer, such as your phone number. Your letter should also describe your idea, news tip, or question in a clear way.
- The address for CNN’s HQ is:
  
  Turner Broadcasting System, Inc.
  One CNN Center
  Atlanta, GA, 30303
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3
Check CNN’s press office website to contact a specific person. If you are a member of the media, then CNN has an entire press team designed to answer your questions. This is the public relations office whose job is to manage CNN’s reputation and brand. Find a list of press contacts here: https://cnnpressroom.blogs.cnn.com/press-contacts/
- The main press office contact phone number for CNN’s New York office is 212-275-7800.
- The press office website also has different contact people for early start and new day, dayside (CNN US/Breaking News), CNN D.C./CNN politics, CNN U.S. Primetime, CNN original series, weekend programming, CNN Films/CNN Films Presents, CNN Heroes: An All Star Tribute, HLN, CNN Digital, CNNMoney, CNN International, Europe, Middle East and Africa, Asia Pacific, Latin America, and CNN en Espanol.
- In addition to the main phone numbers for some of the different contact people, the press office website provides PR contact names, email addresses, and Twitter handles for each of the offices.

Method 2

Method 2 of 3:

Submitting News Tips

1
Consider the news value of your idea. CNN will probably not consider your tip or idea unless it is something newsworthy and that they have not yet reported on. Make sure they have not covered the idea already in a news report and also consider whether or not it has news value.
- Journalists generally consider news value to be topics that have at least some of the following: conflict, unusualness, prominence, humor, impact (significance), proximity, human interest, and timeliness.^{[2]
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- Conflict can be clashes of ideologies and ideas, not just physical altercations. Human interest means the story provokes an emotional response in the viewer. Impact means the story has a direct effect on a large portion of the viewing audience (think a snowstorm closing down large swaths of the east coast.)
- Prominence means the story relates to a person or thing that most people know. Unusualness is a deviation from the norm. Proximity means there is a local tie-in. Proximity is less important to CNN than most news stations because CNN covers the entire world (however, a U.S. bureau may favor U.S. news, and so forth). Timeliness means the idea involves something ongoing or recent or at least that we didn’t know before. Humor is something that viewers will find funny or unusual. News isn’t always serious.
2
Call in a news tip. CNN accepts news tips and story ideas from the general public as well. CNN is interested in images or information relating to breaking news. If you know about something you think CNN will want to cover, then give a call and leave a message about your tip or idea.
- Call 404-827-1500 and select option 1 to leave a news tip or story idea by phone. You will have the opportunity to leave a recorded message with your news tip. Make sure that you include your name, your news tip or idea, and a phone number where someone can reach you if they would like more information. Speak clearly and keep your message short and to the point.
- For example, you might try saying something like, “Hello. My name is Sally Jones and I have an idea for a story. I think you should do a report about the environmental impact of the new factory in my hometown of Smithshire, NY. It is having a negative effect on the water quality, but people are not yet aware of this. Please call me back at 555-555-5555. My name is Sally Jones and my number again is 555--555-5555.”
3
Tweet CNN to send a tip. You can also tweet your news tip or idea to CNN if you prefer. Tweet the idea to @TeamCNN along with any relevant pictures or links that might provide information and/or generate interest.^{[3]
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- For example, you might tweet something like, “@TeamCNN Please report on the water pollution problem in Smithshire, NY! People are getting sick and someone needs to stand up for them!”
4
Email a news tip. Send an email to tips@cnn.com with as much information as possible. Provide your name and contact information if you want CNN to be able to reach you.^{[4]
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5
Use Signal or Whatsapp. Both of these apps allow you to send news tips to CNN. Download the app of your choice, sign up or log in, then send your message to +1 (646) 397-670.^{[5]
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6
Send a letter. If you'd rather use snail mail, CNN prefers that you type up your tip. Include your contact info if you want a response, and send your letter from a sidewalk mailbox. Address your letter to:

Tips
℅ CNN Investigates
30 Hudson Yards, Fl 21
New York, NY 10001
United States of America^{[6]
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Method 3

Method 3 of 3:

Contacting CNN Online

1
Use social media to contact CNN. The network itself and most of its personalities and shows have their own social media sites. You can leave a comment on one of these Facebook pages or tweet at one of the CNN Twitter handles.
- Find CNN on Facebook at https://www.facebook.com/cnn/, on Twitter at https://twitter.com/CNN, and on Instagram at https://www.instagram.com/cnn/.
- You can also check out Facebook pages for individual people who have their own shows on CNN, such as Nancy Grace or Robin Meade. CNN’s Chief National Correspondent John King has his own Facebook page. The Anderson Cooper 360 program also has its own page.^{[7]
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  Research source} Search Facebook for the show or personality that you want to contact and then post your feedback, question, or idea on the related Facebook page.
- You might have better luck going to the Twitter or Facebook pages of the specific program or personality you are trying to contact. Tweet to @TeamCNN to increase your chances of getting a response.^{[8]
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  Research source} To contact HLN (Headline News), tweet @TeamHLN. To contact CNN International, tweet @TeamCNNI and to contact CNN en Español, tweet @TeamCNNEE. The Twitter handle for Viewer Services is @TeamCNN.
2
Use CNN’s online feedback form. You can contact CNN by providing feedback through a written form on the CNN website. Completing this form on CNN’s website is an easy way to contact the channel directly.
- The form, which can be found at https://www.cnn.com/feedback, requires that you submit your name and what are called your “initial thoughts” in a blank comment box. Many different programs and bureaus of CNN will send you back to the same online feedback form, including CNN International.
- There is also a box where you can type “additional comments.” Then, click the box that says “send feedback” to submit the comments. You should also use this form to report factual errors you see on CNN.
3
Email CNN. If you have comments on a segment or want to give feedback, send them to comments@cnn.com.
4
Contact a program directly. Many CNN programs also have their own separate online feedback forms that you can access from their webpages. For example, CNNMoney has an online form that encourages viewers to submit feedback.^{[9]
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- Many HLN shows – such as Nancy Grace and Dr. Drew, as well as the personalities, have their own feedback pages that allow viewers to comment or ask a question.
- In some cases, the links will take you back to the main CNN feedback form, but in other cases, the programs have their own specialized forms. You will be asked to check whether your comment is positive or negative.

Community Q&A

Question

How do I contact Anderson Cooper?

Community Answer

You can follow the directions to contact CNN, but request that your message goes to Anderson Cooper. You can also try to reach out to him via social media platforms.
Question

How do I complain to someone at CNN?

Community Answer

Your best bet is probably to use the feedback form (http://www.cnn.com/feedback/) or tweet them @TeamCNN.
Question

How do I give CNN feedback on one of their news anchors?

Community Answer

Try using CNN's feedback form: http://www.cnn.com/feedback/ You can provide your feedback using the "Initial Thoughts" or "Additional Comments" section.