How to Deactivate a Net10 Phone

Last Updated: June 3, 2021

Net10 Wireless is a prepaid mobile service in the United States that offers local, long distance, roaming, and all network calls. The Net10 service is provided by TracFone Wireless, one of the mobile network providers that offer No-Contract services. Since Net10 is a prepaid service, deactivating it is very easy and will not break any kind of contract.

Method 1

Method 1 of 2:

Deactivating by Not Topping Up

1
Consume all your remaining airtime balance. It would be best to make the most out of the service while you can, so use any airtime you still have on your Net10 phone. Make calls or send out text messages until your balance reaches zero.
2
Do not top-up your Net10 number. Your account will automatically deactivate if it doesn’t have any airtime left at the end of the current month.
- Any balance left at the end of the current month will expire.

Method 2

Method 2 of 2:

Deactivating by Calling the Customer Service Hotline

1
Consume all your remaining airtime balance. It would be best to make the most out of the service while you can, so use any airtime you still have on your Net10 phone. Make calls or send out text messages until your balance reaches zero.
2
Prepare all the necessary information about your account. Write down your Net10 account number, current billing address, your birth date, and the last four digits of your social security number.
3
Call the Net10 customer service hotline. Using another phone, dial the customer service number 1-877-TEN-CENT (1-877-836-2368) and wait for representative to assist you.
4
Tell the representative that you wish to deactivate your phone. The representative will ask the details about your account. Provide the representative the necessary information you’ve prepared.
5
Provide the serial number of your phone. The representative will also ask for the serial number of the phone you wish to deactivate, which can be found on the battery area of the phone.
- If you don’t know the serial number, you can also just give the phone number of the mobile phone you want to cut off, and the representative will deactivate it in their system.
6
Test the Net10 phone if it’s already deactivated. Try to make outgoing calls or send text messages. Deactivated phones shouldn’t be able to make any of these.

Community Q&A

Question

Why am I getting welcome-back texts from Net10 when I have not had it for a decade?

Community Answer

Sometimes, when a Net10 phone is disabled, it tries to connect to the original phone; this often leads to unwanted messages and things of the sort.
Question

How do I enable a disabled phone?

Community Answer

Take it to a place that does phone unlockings.
Question

How can I stop the wi-fi from turning on?

Community Answer

After turning off the wi-fi, go to "advanced wi-fi." Look for "always allow wifi scan" and turn that off.