How to Get Damaged Currency Replaced

As currency is used and passed along, it sometimes becomes damaged. That damage can range from simple tears and wrinkles on paper currency, to more severe damage like burn marks, water damage, or chemical contamination. Sometimes currency is damaged by rodents, insects, or natural deterioration from burying money in the ground.[1] Most countries have some official procedure in place for replacing damaged or contaminated money, although that procedure may vary depending on the type of currency being replaced.[2] In the United States, the Department of the Treasury is the agency responsible for replacing damaged currency, and this is done as a free service to all lawful holders of currency.[3] If you receive damaged currency, or if your currency becomes damaged, knowing how to have that money replaced can help ensure you do not suffer any losses.

Part 1
Part 1 of 3:

Learning if Your Money Qualifies for Replacement

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    Assess the damage. If your money has suffered minor damage but is still legible and usable, you should use that currency as is. If it is damaged but not mutilated and you do not want to use that currency for any reason, you can exchange that money at your local bank.[4]
    • Money that has been mutilated or extensively damaged beyond repair or use should be submitted to the US Bureau of Engraving and Printing or the US Mint.[5]
    • Do not falsify your claim or intentionally damage currency. Both are federal crimes that are taken very seriously by the U.S. government.[6]
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    Measure what is left. In the United States, you must submit more than half (over 50 percent) of the paper bill intact. This is in part to prevent people from ripping money in half and replacing both halves. The only exception to this requirement is if less than 50 percent of the bill is intact but there is sufficient supporting evidence (such as burn marks) that the remainder of the bill has been destroyed.[7]
    • In addition to submitting the sufficient remains of a legible banknote, you must provide some remnant of the bill's security features.[8]
    • Security features may include the security ribbon woven into the bill, the security thread that runs vertically to the left of the portrait, watermarks, or color-shifting ink.[9]
    • The banknote's value must be identifiable so that the treasury can determine how much money to reimburse you for, if your claim is determined to be valid.[10]
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    Evaluate coins. Unlike paper banknotes, the Bureau of Engraving and Printing does not replace damaged coins. Coins that are severely damaged, such as coins that have been melted or fused together, can be sent to the US Mint for evaluation. The US Mint will then determine the best course of action.[11]
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Part 2
Part 2 of 3:

Packaging Damaged Currency

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    Try to preserve the money. Even though the money has been damaged, it may become even more damaged by improper handling. How you handle the money as you prepare to pack and ship it may help preserve it, ensuring that you get the equivalent amount of money back.[12]
    • If the currency was rolled up when it was mutilated, do not attempt to straighten it out. If it was flat, do not attempt to roll, fold, tape, or glue it.[13]
    • Altering the money in any way could further damage the currency, but may also count as altering/defacing money, which is against the law.[14]
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    Package currency carefully. How you package the currency may be the difference between getting money back and suffering financial losses. Package the currency in a way that will prevent any further damage and ensure a safe delivery.[15]
    • If the currency is brittle or may fall apart, pack the tattered money in a plastic sandwich bag with cotton to help insulate it and keep it in place.[16]
    • Do not ship coins and paper currency together. The two forms of currency must be sent to separate offices, and packing coins with damaged paper money could cause further damage to the tattered banknote.[17]
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    Compose a letter of explanation. Once you've carefully packed and preserved the damaged currency, you'll need to write a letter to include with your money. The letter should be legible, and typed if at all possible.[18] The letter should include:
    • the original value of the currency[19]
    • your name and current contact information[20]
    • a thorough explanation of how the money became damaged[21]
    • your current bank account and routing number (the bank must operate within the United States)[22]
    • your current mailing address and any relevant instructions, if you want the money to come as a mailed check[23]
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Part 3
Part 3 of 3:

Submitting Your Currency and Receiving Payment

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    Deliver currency in person. If you live in or near Washington, D.C., you can deliver the damaged currency in person to the Bureau of Engraving and Printing. The Bureau accepts personal deliveries of damaged or mutilated currency between the hours of 8:00 am and 11:30 am, and between 12:30 pm and 2:00 pm.[24]
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    Mail your currency. If you do not live in Washington, D.C., or are otherwise incapable of personally delivering damaged currency, you can send the currency by mail through the US Postal Service. Send all damaged currency through Registered Mail, with return receipt requested. You may also wish to purchase insurance on the package to ensure that your losses are covered if the package becomes lost or damaged.[25]
    • Damaged paper currency should be addressed to the US Bureau of Engraving & Printing, MCD/OFM Room 344A, P.O. Box 37048 - Washington, DC 20013.[26]
    • Mutilated coins can be sent for evaluation to the U.S. Mint. Packages containing mutilated coins should be addressed to the Superintendent of the U.S. Mint, Attn.: Mutilated Coins, P.O. Box 400 - Philadelphia, PA 19105.[27]
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    Wait for your claim to be processed. Once you've submitted your damaged currency to the proper office, you'll have to wait for the claim to be processed. Each case is reviewed by a qualified professional to determine the extent of damage, confirm the banknote's value, and assess the validity of each claim.[28]
    • Claims can take anywhere from six months to 36 months to process. The evaluation process depends heavily on the condition of the money, the extent of damage, and the conditions under which it was damaged.[29]
    • The Director of the Bureau of Engraving and Printing makes the final decision on all damaged currency claims.[30]
    • To check the status of your claim at any time, you can call the Bureau of Engraving and Printing toll-free at 866-575-2361, or email the office at mcdstatus@bep.gov.[31]
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Community Q&A

  • Question
    How do I find a bank that will replace money?
    Community Answer
    Community Answer
    Most financial institutions will replace damaged bills as long as you have all the pieces and the serial numbers on both sides are intact.
  • Question
    What does "return receipt requested" mean when sending away damaged currency?
    Donagan
    Donagan
    Top Answerer
    It means you are asking the Postal Service to notify you in writing when it has delivered something you mailed.
  • Question
    Can I get burned money replaced if the serial numbers on one side are visible?
    R2_d2000
    R2_d2000
    Top Answerer
    If most of the bill is still intact, then it will likely be replaced.
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Warnings

  • The Superintendent of the United States Mint and the Director of the Bureau of Engraving and Printing have final say in regards to the settlement of damaged currency. Appeals are not allowed.
    ⧼thumbs_response⧽
  • Intentionally mutilating currency is a federal crime. Falsifying a claim for reimbursement of damaged currency is also a federal crime. The U.S. government takes these matters very seriously, and may use the U.S. Secret Service to investigate any subsequent criminal cases.
    ⧼thumbs_response⧽
  • All damaged currency sent to the Bureau of Engraving and Printing and United States Mint will be checked against drug and robbery cases for matching serial numbers. Money that is confirmed to have been involved in a crime will not be replaced, and may initiate an investigation into the matter.
    ⧼thumbs_response⧽
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References

  1. ↑ http://www.moneyfactory.gov/services/currencyredemption.html
  2. ↑ http://www.helpwithmybank.gov/get-answers/other-topics/banks-currency/faq-other-topics-banks-currency-02.html
  3. ↑ http://www.moneyfactory.gov/services/currencyredemption.html
  4. ↑ http://www.helpwithmybank.gov/get-answers/other-topics/banks-currency/faq-other-topics-banks-currency-02.html
  5. ↑ http://consumerist.com/2009/04/18/replacing-damaged-jacked-up-currency/
  6. ↑ http://www.moneyfactory.gov/submitaclaim.html
  7. ↑ http://www.moneyfactory.gov/services/currencyredemption.html
  8. ↑ http://www.moneyfactory.gov/services/currencyredemption.html
  9. ↑ http://uscurrency.gov/security/100-security-features-2013-present
  1. ↑ http://www.moneyfactory.gov/services/currencyredemption.html
  2. ↑ http://www.helpwithmybank.gov/get-answers/other-topics/banks-currency/faq-other-topics-banks-currency-02.html
  3. ↑ http://www.moneyfactory.gov/submitaclaim.html
  4. ↑ http://www.moneyfactory.gov/submitaclaim.html
  5. ↑ http://consumerist.com/2009/04/18/replacing-damaged-jacked-up-currency/
  6. ↑ http://www.moneyfactory.gov/submitaclaim.html
  7. ↑ http://www.moneyfactory.gov/submitaclaim.html
  8. ↑ http://www.moneyfactory.gov/submitaclaim.html
  9. ↑ http://www.moneyfactory.gov/submitaclaim.html
  10. ↑ http://www.moneyfactory.gov/submitaclaim.html
  11. ↑ http://www.moneyfactory.gov/submitaclaim.html
  12. ↑ http://www.moneyfactory.gov/submitaclaim.html
  13. ↑ http://www.moneyfactory.gov/submitaclaim.html
  14. ↑ http://www.moneyfactory.gov/submitaclaim.html
  15. ↑ http://www.moneyfactory.gov/submitaclaim.html
  16. ↑ http://www.moneyfactory.gov/submitaclaim.html
  17. ↑ http://www.moneyfactory.gov/submitaclaim.html
  18. ↑ http://www.helpwithmybank.gov/get-answers/other-topics/banks-currency/faq-other-topics-banks-currency-02.html
  19. ↑ http://www.moneyfactory.gov/submitaclaim.html
  20. ↑ http://www.moneyfactory.gov/submitaclaim.html
  21. ↑ http://www.moneyfactory.gov/submitaclaim.html
  22. ↑ http://www.moneyfactory.gov/submitaclaim.html

About This Article

wikiHow is a “wiki,” similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, 15 people, some anonymous, worked to edit and improve it over time. This article has been viewed 338,424 times.
77 votes - 85%
Co-authors: 15
Updated: July 6, 2021
Views: 338,424
Categories: Banks and Financial Institutions
Article SummaryX

To get damaged currency replaced, first put it in a plastic sandwich bag with cotton to keep it safe from further damage. If you have damaged coins and paper currency, package them separately, since they’re processed by different offices. Then, type a letter to include with your currency that provides your name and contact information, the original value of the currency, and how the currency was damaged. When your letter and currency are ready to go, take or mail them to the U.S. Bureau of Engraving and Printing in Washington, DC. To learn how to check the claim status of your damaged currency once you’ve sent it, scroll down!

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