How to Contact Eddie Bauer

Eddie Bauer is an American company that ships all over the globe. Contacting a large corporation like this can be frustrating, especially if you have questions about your account or your order. Fortunately, you can pick from a few different methods of contact to reach Eddie Bauer and get your questions answered.

Method 1
Method 1 of 2:

Asking General Questions

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    Chat with a representative online for help right away. Eddie Bauer’s website has a “chat” function where you can instant message with a representative from customer service. Just enter your name, email address, and order number to start chatting.[1]
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    Fill out an online form to ask a general question. For general questions about your order, address, or shipping, fill out an online form to email Eddie Bauer your question. Put in your name, your email address, and the category so your question gets answered quickly, and expect an answer in your email inbox in the next 2 to 3 business days.[2]
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    Call 1-800-426-8020 to reach Eddie Bauer on the phone. To get an answer right away, call Eddie bauer’s customer service line. You can ask about your order, returns and exchanges, and updating your shipping address. Make sure you have your order number, account information, and credit card ready just in case.[3]
    • The Eddie Bauer customer service line is available Monday through Friday from 9am to 5pm EST.
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    Tweet @eddiebauer for a fast response. Eddie Bauer’s Twitter account is fairly active. Although you can’t message them directly unless they follow you back, you can tag them in a public Tweet so that they can see it. Write out your question in your tweet and ask them to contact you as soon as possible.[4]
    • Never put any personal information, like your account or credit card number, in a Tweet.
    • To find Eddie Bauer on Twitter, visit https://twitter.com/eddiebauer.
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    Write a letter to customer service if you don’t mind waiting. If you aren’t tech savvy or you want to write out your message, go ahead and send Eddie Bauer customer service a letter. Make sure you detail your question and what the best return address is for you so your question can be answered quickly. Address your letter to:[5]
    • Eddie Bauer Customer Service
      P.O. Box 7001
      Groveport, OH 43125
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Method 2
Method 2 of 2:

Finding Answers on Your Own

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    Search the FAQs to find the answer on your own. To find an answer right away, visit the Eddie Bauer frequently asked questions page. You can search by category or take a look at all of the questions to find an answer.[6]
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    Use the store locator to find a store near you. If you’d like to visit an Eddie Bauer store in person and you aren’t sure where to go, use the store locator on Eddie Bauer’s website to find one near you. Just enter your postal code and look at the map to find the location you’d like to visit.[7]
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    Request a catalog online to look through Eddie Bauer’s stock. If you haven’t been getting catalogs from Eddie Bauer and you’d like to start receiving them, you can request them online. Just fill out the information in the email form and choose “Catalog mailing list - Add/Remove” as the category.[8]
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Warnings

  • Never put your account or credit card information in an email or a Tweet to avoid fraud.
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References

  1. ↑ https://eddiebauer.custhelp.com/app/chat/chat_launch
  2. ↑ https://www.eddiebauer.com/custserv/ask-eddie-email.jsp
  3. ↑ https://www.eddiebauer.com/custserv/customer-service-services.jsp
  4. ↑ https://twitter.com/eddiebauer?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
  5. ↑ https://www.eddiebauer.com/custserv/customer-service-services.jsp
  6. ↑ https://www.eddiebauer.com/custserv/customer-service-faqs.jsp
  7. ↑ https://www.eddiebauer.com/store-locator
  8. ↑ https://www.eddiebauer.com/custserv/customer-service-services.jsp

About This Article

Hannah Madden
Co-authored by:
Hannah Madden
wikiHow Staff Writer
This article was co-authored by wikiHow staff writer, Hannah Madden. Hannah Madden is a writer, editor, and artist currently living in Portland, Oregon. In 2018, she graduated from Portland State University with a B.S. in Environmental Studies. Hannah enjoys writing articles about conservation, sustainability, and eco-friendly products. When she isn’t writing, you can find Hannah working on hand embroidery projects and listening to music. This article has been viewed 10,605 times.
4 votes - 25%
Co-authors: 5
Updated: June 24, 2020
Views: 10,605
Categories: Contacting Companies
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