How to Delete a Groupon Account on PC or Mac

Last Updated: December 31, 2019 Tested

Groupon does not offer a way to delete your account on your own using the Groupon app or website. The only way to delete your Groupon account is to contact customer service via a live chat, email, or phone call and ask them to delete your account. This wikiHow teaches you how to contact Groupon customer service to cancel your account.

Steps

1
Go to https://www.groupon.com in a web browser. You can use any web browser on PC or Mac.
2
Log in to Groupon. Click "Sign In" in the upper-right corner of the webpage and log in with the email address and password associated with your Groupon account.

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3
Click Help. It's in the upper-right corner above your username.
4
Click Managing Your Account. It's at the bottom below the text that says "Need help with something else?".
5
Click Contact Us. It's the blue text at the bottom of the page next to "Still need help?"
6
Click Live Chat. This option has the fastest response time. It's the box on the right that has an icon that resembles a speech box. This opens a form you ca fill out to start a live chat.
- If no live agents are available, you can also click the second box that says Send us an Email. This opens a form you can use to send an email.
- Alternatively, you can click the text below the two boxes that says "You can also request a call with our team". This opens a form that allows you to provide a phone number and write a brief message before requesting a callback via the phone.
7
Type Delete my account next to "Issues:". Delete the text that says "Updating Your Account Information" and replace it with "Delete my account".
- This option is not available in the Email or phone call form.
- If you are requesting a callback via phone, you will also need to provide a callback number.
8
Explain that you want to delete your account. Use the space provided to type a brief message to explain that you want to delete your account. This is especially important if you are requesting to cancel your account via Email or a callback.
9
Click Start Chat. After you fill out the form, click the green button at the bottom of the form. This starts a text chat in the web browser with a customer service representative.
- If you are canceling via Email, click the green button that says Send to send your email message. The estimated response time is 24 hours.
- If you are requesting a callback, click the green button that says Request a Callback. The estimated response time is listed at the bottom of the form.
10
Request to cancel your account. After you are connected to a customer service representative via live chat, phone call, or email, let the representative know that you wish to cancel your account.